FAQ

[COVID-19 update: We have increased the cleansing and disinfection of our production studio. There is usually no more than 2 people working and safety precautions such as PPE is always in place according to GMP standards.]

 

Frequently Asked Questions

As a small business, getting certifications are costly and not sustainable for us at the moment. Although we are not a certified vegan, organic or cruelty-free brand, we give our customers the assurance that our products are sourced from raw ingredients suppliers/manufacturers who have their ingredients certified vegan, organic (COSMOS, ACO, USDA) and no animal testings are conducted from beginning to finished products. Our suppliers have gone through our vetting system before we work with them. 

Our ingredients are purchased through our source of global raw cosmetic ingredients suppliers/manufacturers. They are lab tested for safety and microbial count to be used in cosmetic products. 

We formulate for all skin types especially with sensitive skin in mind. We do our best to select ingredients that would have minimum irritation on your skin. 

If you have severe sensitive skin, we would recommend seeing a dermatologist for skincare solutions. 

Yes, our products are safe to be used during pregnancy and nursing.

Our products are made with botanical ingredients that are heat and light sensitive.  Please kindly keep your products in a cool, dry place and away from heat/light. There is no need to store your products in the refrigerator.

The shelf life of our products are between 1-2 years depending on the type of product. Best before end date (BBE) are stated on our products and we recommend products are to be used by the indicated date for maximum efficacy.

For best results, use the product within 6 months of opening.

Our recyclable BPA-free lip balm and body balm tubes are made in USA. All other products are packaged in recyclable PET and glass containers. We encourage customers to reuse/recycle the containers. We also fill our parcels with packing peanuts made from corn starch, recyclable tissue paper and kraft papers. The packing peanuts are completely biodegradable and can be composted in soil or dissolved in water. We are also actively reusing packagings to wrap your orders. We believe in circular economy for a sustainable environment. 

We accept VISA, Mastercard, PayPal, bank transfer and PayNow.

For payment by bank transfer, please make payment to UOB 358-308-863-4. Please contact us with details on the fund transfer for us to begin processing your order.

For payment by PayNow, please key in our business UEN: 53263834D during payment.

We do not offer self-collection. Orders are shipped out by courier delivery.

We currently only ship within Singapore. Free door to door courier delivery over $70. A shipping fee of $1.50 applies for orders below $70.

All orders are shipped within 3 business days of payment confirmation. Orders placed on Monday through Thursday by 5:00pm SGT will be processed on the same day and shipped within 3 business days. Please note that we do not ship on weekends and public holidays. Orders placed on Friday, Saturday, Sunday, and public holidays will be processed on the next working day upon payment confirmation and shipped within 3 business days.

Trackable registered/courier shipping will take between 2-3 business working days to reach the recipient address after package is picked up by courier.