Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are also subjected for review.

Refunds (if applicable)
No refunds will be offered for used items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@balmbotanique.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged during shipping. If you need to exchange it for the same item, send us an email at hello@balmbotanique.com.

Shipping
To return your product, contact us at hello@balmbotanique.com.

You will be responsible for paying for your own shipping costs for returning your item.